Press information issued on behalf of:
Amnis Ltd., 3000 Hillswood Drive, Hillswood Business Park, CHERTSEY,
Surrey, KT16 0RS
Web: www.amnis.uk.com
4th December 2009
Amnis and IHM reveal the secrets of problem solving to improve
service in the healthcare sector
Amnis, the quality, innovation and productivity organisation, has
revealed the secrets of successful problem solving to deliver service
improvement and innovation in healthcare. Amnis' specialists explained
the secrets to a group of professionals from the healthcare sector at
the third masterclass in an initial series of five being run jointly by
Amnis and the Institute of Healthcare Management (IHM).
Again - as in the other courses in this series - each delegate rated
the course content, the presenter's knowledge and skills and the degree
to which the event met their needs as ‘excellent' or ‘very good'.
According to one of the delegates - Barry Gent, the Practice Manager at
Stock Hill Surgery: "It was an excellent course. I cannot remember one
I have enjoyed more, or got so much from."
The remaining masterclasses in the Amnis/IHM series are:
The IHM's Phil Slinger said: "Each of the courses we do with Amnis is
generating extremely high satisfaction ratings from the delegates. This
has encouraged us to discuss arranging a further, similar programme
with Amnis for 2010."
Amnis' Mark Eaton commented: "The masterclass on Problem Solving Tools
for Service Improvement & Innovation was a joy to run because the
delegates approached the whole event in a positive and enquiring frame
of mind. I felt that we got the masterclass' message across - and that
should soon translate itself into service improvements within the
delegates' organisations.
"In our discussions with the IHM regarding next year's series of
masterclasses, we expect to continue to focus on both practical and
strategic topics which are of great importance to the healthcare
sector," he said.
End
About the Institute of Healthcare Management (IHM)
The IHM is the professional organisation for managers throughout
healthcare, including the NHS; Independent Providers; Healthcare
Consultants and the Armed Forces.
The IHM's focus is on improving patient/user care wherever and whenever
healthcare is needed. The route to achieving this is through the
promotion of excellence in healthcare management.
The IHM achieves this by:
-
Publishing standards of management practice
-
Promoting the IHM Code (covering behavioural and ethical aspects of
management practice)
-
Establishing a Continuous Professional Development (CPD) framework
-
Promoting CPD and moving towards implementing a CPD validation
mechanism
-
Holding CPD events in England, Scotland, Wales and Northern Ireland.
-
Establishing a coaches database to support members when they choose an
executive coach
The IHM has access to the highest offices of the NHS. Many of the
senior players in the NHS are members of the IHM. More importantly, by
promoting CPD, the IHM influences the management practice of thousands
of managers.
About Amnis Limited
Working with both public and private sector organisations, Amnis is a
consultancy which specialises in quality, innovation and productivity
improvement, helping clients plan and deploy strategies for successful
transformation. Its goal is to help clients not only deliver
sustainable change but also to develop their capability to tackle their
next challenges.
Providing both consultancy and training services, Amnis' team includes
specialists in Lean/Six Sigma, organisational development, strategic
planning, change management and systems thinking.
Further information from:
Mark Eaton, Amnis, 00 44 (0) 870 446 1002;
markeaton@amnis.uk.com
Bob
Little, Bob Little Press & PR, 00 44 (0)1727 860405;
bob.little@boblittlepr.com
