Press information issued on behalf of:
Customer Consulting Ltd
500 Avebury Boulevard
CENTRAL MILTON KEYNES
Bucks
MK9 2BE
Web:
www.customerconsulting.com
21 January
2009
Customer
Consulting expands to meet growing demand
While some firms are finding that the current economic downturn is
adversely affecting their activity, the specialist customer and change
management company Customer Consulting Ltd (CCL) is seeing demand grow
for its brand of practical business advice.
As a result, CCL has appointed three people to key positions within the
company:
Ralph Tebby has joined CCL as Head of Business Development;
Brian Jopling - one of the founders of CCL, in 1999 - has returned as
Head of the company's Financial Services Division, and
Alex Robertson, formerly a consultant with KPMG, has become Head of
Innovation.
"CCL has an excellent track record in producing sustainable business
results for its clients - it's that dedication and willingness to go
that bit further by the consulting teams that our customers seem to
value," said Ralph Tebby. "This creates great confidence when talking
to the marketplace."
Jopling worked for CCL for some five or six years before joining
Catalyst IT Partners as Managing Director. He then worked with the
business consultancy, Budd, but has returned to CCL because he ‘likes
CCL's approach'.
Robertson was similarly attracted to CCL's down-to-earth strategy of
creating business results for its clients through a customer-focused
approach. After leaving KPMG, Robertson joined Scottish Equitable,
looking after front and back office operations, making significant
improvements to the customer experience through speeding up and
improving the quality of processes.
"Working for CCL has exceeded my expectations," Robertson commented.
"Not only have I found that CCL employs high calibre, knowledgeable and
skilful consultants but the CCL team believes strongly in doing the
right thing for the client."
Simon Rustom, CCL's Managing Director, commented: "The current economic
downturn has brought an increase in demand for CCL's advice.
Organisations seem to be turning for advice to companies - such as ours
- which has the ability to get results."
CCL's operating ethos is based on helping its clients adopt a balanced
approach between people, process and technology. Rustom explained: "We
work at Board level, taking a customer-focused approach to growing our
clients' business by developing strategy and increasing operational
effectiveness, through the managers and staff, which results in reduced
failure demand and cost; increasing service levels and customer
retention, thereby creating improved customer satisfaction and more
sales."
End
About Customer Consulting Limited
Customer Consulting Ltd (CCL) is a specialist customer and change
management company. It helps organisations to optimise their return on
investment in customer management - especially contact centres and
customer-orientated information and technology.
Its vision is to demonstrate that a best practice approach to customer
management delivers sustainable business growth. CCL aims to deliver a
combination of insight, intellect, wisdom and pragmatism - combined
with a real understanding of people - to achieve commercial results
that are beyond the norm. Using a joint project team approach, CCL
offers advice and support to help companies develop and implement
customer strategies that produce results.
With its 100 consultants averaging 20 years experience, CCL helps
business leaders and their teams - including those at Norwich Union,
BUPA, South West Trains and National Express Group - to activate their
internal resources and ensure measurable success.
Further information from:
Kathy Duxbury, Customer Consulting, 00 44 (0) 1908 441012/ 00 44 (0)
7976 405779;
kathy.duxbury@customerconsulting.com
Bob Little, Bob Little Press & PR, 00 44 (0)1727 860405;
bob.little@boblittlepr.com
