Press information issued on behalf of:
Customer Consulting Ltd
500 Avebury Boulevard
CENTRAL MILTON KEYNES
Customer Consulting launches interim division
The specialist customer and change management company Customer
Consulting Ltd (CCL) has launched an 'interim division' to provide
highly skilled and knowledgeable staff to help solve organisations'
temporary skills shortages. Current interim management customers for
CCL include Orange, BUPA and Aviva.
CCL's managing director, Simon Rustom, explained: "In the current
economic recessionary climate, 'costs are king'. So, while all the
'gurus' tell us that we shouldn't be cutting costs indiscriminately,
the reality is that projects are being stopped in an attempt to cut
costs; organisations are reducing their headcounts - making staff
redundant, and so on.
"Because of cost cutting that has already taken place, many
organisations are now realising that they have shortages in some of the
skills that are key to their business. In looking to overcome this
problem, these organisations want to have access to these skills - but
on a more flexible basis and at a lower rate than they were used to
Sally Rustom, head of CCL's interim division, commented that: "CCL's
interim division has staff working on projects in the private health,
telecoms and financial services sectors. All of our clients in these
sectors are buying our interims' customer management expertise in a
range of skills - including sales skills, contact centre management,
IT, business strategists, project management, HR and training.
"This offers companies an excellent opportunity to bring in highly
skilled and experienced people on a temporary, interim basis, rather
than merely outsource these projects to large consultancies. CCL, with
its expanding bank of highly knowledgeable and skilled consultants, is
both able and happy to supply these high calibre people.
"We're finding that companies are now keen to invest in
customer-related projects," she continued. "While, in the past, there
was a great deal of interest in investing in IT systems and the latest
technology, most of this new investment is being directed towards
customer retention activities.
"Traditionally, selling IT systems on the basis of what they can do
rather than what the business needs has resulted in disappointment
because these systems could not deliver the results that were required.
The key watchword today seems to be not what IT can do for a business
but what the business needs from its IT."
For further details of CCL's 'interim' services contact Kathy Duxbury
at CCL on 01908 441012 / 07976 405779, or email
About Customer Consulting Limited
Customer Consulting Ltd (CCL) is a specialist customer and change
management company. It helps organisations to optimise their return on
investment in customer management - especially contact centres and
customer-orientated information and technology.
Its vision is to demonstrate that a best practice approach to customer
management delivers sustainable business growth. CCL aims to deliver a
combination of insight, intellect, wisdom and pragmatism - combined
with a real understanding of people - to achieve commercial results
that are beyond the norm. Using a joint project team approach, CCL
offers advice and support to help companies develop and implement
customer strategies that produce results.
With its 100 consultants averaging 20 years experience, CCL helps
business leaders and their teams - including those at Norwich Union,
BUPA, South West Trains and National Express Group - to activate their
internal resources and ensure measurable success.
Further information from:
Kathy Duxbury, Customer Consulting, 00 44 (0) 1908 441012/ 00 44 (0)
Bob Little, Bob Little Press & PR, 00 44 (0)1727 860405;