PRESS
INFORMATION ISSUED ON BEHALF OF:
Day One Technologies Ltd
Batley Technology Centre, Batley, West Yorkshire, WF17 6ER
Tel: 01924 510524 Web:
www.dayonetech.com Email:
info@dayonetech.com
21 July 2011
Day One solution showcased on e-learning centre
Leeds-based Day One's Systems Training solution has been reviewed
and selected to be showcased by Learning Light, operators of
industry leading site www.e-learningcentre.co.uk , as an exemplar of
a modern, effective systems training solution which really
impresses.
"We are delighted how well our system has been received by our
clients and that it's had such a positive review from Learning
Light," said Day One's Training Director, Elaine Teal. "We knew we
had a fantastic product, but it's great to be told so by leading
industry experts as well as by our customers."
The solution, which focuses on bespoke simulated tasks accessed via
the 'cloud' from a third party hosted training portal, has been
successfully deployed for Induction training across telephony in one
of the UK's largest high street banks.
According to Learning Light's David Patterson, the system 'is one of
the most evolved system simulations for call centre training there
is', and yet is achievable for smaller organisations.
"Unlike other solution providers who have a charging structure based
on user numbers, the Day One Systems Training Solution comes with a
no-cost enterprise-wide licence," explained Teal , "and we provide a
24 hour helpdesk support package.
"We've evolved our system in to a web based solution and developed
some unique expertise in contact centre training," she continued.
"We've overcome all the issues that a demanding client in the
regulated and fiercely competitive financial services industry has
thrown at us.
"The portal, website, LMS and support systems are all peripheral to
the content itself," Teal pointed out.
"We believe in 'Learning by doing'. The system simulations are built
using our 'Learn, Try, Apply' methodology and development software
which ensures that the simulation environment is as near real as you
can get it, while the storyline behind each scenario reflects real
customers and real situations."
Learning Light's review (http://www.e-learningcentre.co.uk/Showcase/System_simulation_for_call_centres)
comments: 'This is a major step up from flat e-learning with
screengrabs and text boxes. This is as about as realistic and as
immersive as you can get.
'The data rendered as part of the simulation is dynamic. Learners
don't just repeat the same old scenario time and time again.
'Full simulations of interactions are made with the replication of
real scenarios requiring the management of complex client requests.
These tasks require the learner to access multiple systems and are
replicated with absolute accuracy.
'Indeed the training department can tweak the simulations to render
data that reflects differing demographics - ethnicity, gender and
age of customers for example. No learning interaction is ever the
same.'
"We do have another trick up our sleeve" added Day One's Technical
Director, Andy Cottier, "This is the 'buddy mode', which takes the
simulated call one step further by linking up pairs of delegates -
or a trainer and a delegate - over the web and serving up a customer
brief to one participant, and the simulated system to the other.
"Once the 'customer' has phoned their buddy, the other delegate is
immersed in an environment which sounds , looks and feels as much
like the real thing as it is possible to get without actually 'going
live'."
End
About Day One:
Day One Technologies Ltd has been providing bespoke system training for
call centres since their set-up in 1997. Day One's e-learning system
can be used as a self-paced solution or as part of a blended
training approach and is provided with extensive Management
Information facilities.
Further information from:
Elaine Teal (Training Director)
elaine.teal@dayonetech.com
Andy Cottier (Technical Director)
andy.cottier@dayonetech.com