PRESS INFORMATION ISSUED ON BEHALF OF:
77 Cornhill, London, EC3V 3QQ
tel 0800 072 5900; fax 0870 242 9494
24th January 2007
Training Synergy is re-accredited for IIP and achieves ISO 9001:2000
Training Synergy, the training solutions provider, has recently had its
status as an 'investor in people' (IiP) reconfirmed, following
receiving IIP accreditation in 2003, and has also been awarded ISO
9001:2000 quality management certification.
Although Training Synergy was a successful training solutions provider
before being first assessed against Investors in People (IiP) standard
in 2003, it realised that its customers are becoming more
sophisticated, better informed and their expectations are growing. It
decided that, for any business, the only way to meet and exceed these
expectations is to offer a commitment to quality.
According to Training Synergy's managing director, Daniel Hanlon,
ongoing evidence confirms that continuing to match its business
processes to the Investors in People standard is helping it more than
meet its business challenges.
IiP has provided Training Synergy with the framework to manage their
employees effectively and meet the increasingly sophisticated and
challenging needs of its customers. Training Synergy's David Field
explained: "Investors in People made us realise that we needed
processes in place so that our people understand their job and what is
expected of them."
Training Synergy trained all of its 120 or so staff on customer
services techniques; the European Computer Driving Licence (ECDL);
motivation techniques; telephone skills and 'train the trainer' skills.
It also put in place comprehensive business processes - with detailed
In addition to these processes playing an important part in keeping the
company at the forefront of efficiency and competitiveness, they also
played a role in prompting an excellent review of Training Synergy's
ECDL training by the British Computer Society (BCS).
Hanlon commented: "Since implementing processes relating to the IiP
standard we've noticed that both internal and external communications
are continuing to improve; our usage of time and resources is becoming
more efficient and effective, and we have a continually improving
understanding of our company's processes and systems.
"This is bearing fruit not only in rising levels of customer
satisfaction but also in terms of staff retention, motivation and
morale. In turn, we're finding that this is increasing our competitive
edge and so cementing our place as one of the leading training
solutions providers in the UK - especially to the IT industry," he
This has been demonstrated in Training Synergy's turnover climbing to
£10.3m in the last year and being placed 15th in 2006's list of the
'Top 50 IT training companies', compiled by market analysts IT Skills
Hanlon added: "Everyone agrees that people are an organisation's
greatest asset and we all know that, for an organisation to succeed,
everyone has to perform well. People need the right knowledge, skills
and motivation to work efficiently and we've found that the IiP
Standard gives us a framework to ensure that we achieve this.
"There are currently over 37,000 recognised 'IiP' organisations in the
UK, employing over 27 per cent of the UK workforce," he said. "Studies
show that the benefits of working towards and achieving the Standard
and motivated people work harder and better, improving productivity.
become customer focused, enabling organisations to meet customer needs
quality of work increases.
wastage are reduced.
opportunity to review current policies and practices against a
noticed that these are among the benefits that we've experienced in the
three years or so since we began formally implementing policies and
procedures that are in line with the IiP Standard," Hanlon added. "Not
only are we delighted to endorse the IiP standard but we're also
delighted to receive the Standard's continued endorsement of our
approach to quality-focused business."
Notes for Editors:
About Investors in People
The Investors in People Standard is a business improvement tool
designed to advance an organisation's performance through its people.
Developed in 1990 by a partnership of businesses and national
organisations, the Standard helps organisations to improve performance
and realise objectives through the management and development of their
people. Since it was developed, the Standard has been reviewed every
three years to ensure that it remains relevant, accessible and
attractive to all. The most recent review was completed in November
Investors in People provides a flexible framework which mirrors the
business planning cycle (plan, do, review). The framework involves:
developing strategies to improve the performance of the organisation
taking action to improve the performance of the organisation
evaluating the impact on the performance of the organisation.
About 'ISO 9000'
ISO is an international certification (from the International
Organization for Standardization) that attests that a company conforms
to certain standards. There are various certifications bodies that can
approve a company to the ISO 9002 (now ISO 9001: 2000) level of quality
ISO 9000 is a family of standards, guidelines and technical reports.
This is the premier international quality assurance award. This family
· ISO 9000:2000 - a starting point for understanding the standards. It
defines the fundamental terms and definitions used in the ISO 9000
· ISO 9001:2000 - This is the requirement standard you use to assess
your ability to meet customer and applicable regulatory requirements.
Certain third party companies are authorised to assess you to this
standard and provide you with the certification. This replaces the
older ISO 9002 standard.
Among the things an organisation must do to achieve ISO 9001:2000 (ISO
9002) certification are:
established policy on quality and a quality procedure manual.
officer designated for ensuring and maintaining quality standards.
regular reviews of quality. Audits are carried out both in house and by
an external independent body.
policies on various other issues including and not limited to staff
training and development, and so on.
a list of approved suppliers.
written procedures stated simply, unambiguously and understandably.
are certified to ISO 9002 you have to: 'say what you do; do what you
say; prove that you do it.'
system in place for monitoring customer satisfaction.
About Training Synergy
With over 300 training personnel working on projects across the UK at
any one time and a turnover in excess of £10m, Training Synergy is one
of the UK's largest training solutions providers. It delivers some
40,000 training days a year and has 7,000 trainers on its database.
Further Information from:
Stephen Fletcher, BroadSkill, 0845 050 5353 or 07968 626999;
Daniel Hanlon / David Field, Synergy, 0800 072 5900 or 020 7556 1140
Bob Little, Bob Little Press & PR, 01727 860405