Groundbreaking Business Service Management solution from FireScope
Business Service Management (BSM) software specialist FireScope is
heralding its new configuration management database (CMDB) program in
support of its pioneering Business Service Management (BSM) solution as
revolutionising the way businesses manage their IT operations.
To coincide with the product launch, FireScope has opened a 'Europe,
Middle East and Africa' (EMEA) office, in London.
"Gartner's 'Hype Cycle for IT Operations Management' last year
suggested that organisations using BSM were moving from 'inflated
expectations' to 'disillusionment'," said FireScope EMEA's Technical
Director, Karsten Rosenplenter. "While there is some truth in the view
that, up to now, BSM has not fulfilled its expectations - mainly due to
high acquisition and implementation costs - the application of Web 2.0
technology has brought about a breakthrough."
"BSM state-of-the-art tools are now cheaper to buy and own - and
produce results more quickly. Certainly FireScope provides a fast-track
to fulfilment where BSM is concerned."
"There has never been more pressure on IT departments to deliver world
class service and efficiency - which is the key advantage of using BSM,"
he added. "The need to drive down costs, meet increasing user
expectations, manage the introduction of new technology and balance the
need for scarce resources creates a real challenge for IT agility.
"BSM has been widely accepted as the approach to address this
challenge. It overcomes infrastructure silo issues, and aligns service
availability with business outcomes."
According to Rosenplenter, management's expectation of BSM is that it
will give end users higher availability, it will facilitate a much
quicker and proactive resolution of issues, and will develop an
understanding the business impact.
FireScope has revolutised this market by delivering an innovative BSM
solution embracing Web 2.0 to provide a highly functional and easy to
use solution.
Although recently launched FireScope has already signed an impressive
customer list including leading financial services organisations.
A recent product review by Enterprise Management Associates (EMA)
commented: 'By offering a rich set of capabilities, yet making them
inexpensive and easy to use, FireScope has delivered an innovative and
ground breaking BSM solution'.
Uniquely in this market, FireScope's BSM solution can be downloaded
free of charge for a 28-day trial from the company's web site.
end
About FireScope
FireScope Inc. offers a ground-breaking configuration management
database (CMDB) program in support of its pioneering Business Service
Management (BSM) solution that is revolutionising the way businesses
manage their IT operations. The single-solution product, built from
industry-proven open-source programs and integrated into an easy to
use, Web-based dashboard, provides actionable business intelligence on
the health and security of all critical IT assets. FireScope, able to
aggregate information from 20 to thousands of networked assets, also
includes collaboration tools and an extremely flexible real-time
analytics engine.
FireScope has recently launched in Europe with Headquarters in London
and can be contacted on +44 (0)20 7193 5250.
FireScope Inc. is headquartered in Huntington Beach, California. To
learn more about FireScope and its advanced BSM solutions, visit
www.firescope.com
