System security, scalability and support prompts NMP to opt for
Docebo
Naples, Italy, August 05, 2014, When
New Market Partners (NMP), a
USA-based program services company focusing on the financial
services sector, realized that increases in demand for its training
programs meant that it had to deliver those programs online, it
chose the Docebo E-Learning Platform to help it do so.
As part of its delivery model, NMP provides a comprehensive training
program to its client organizations. The training program - covering
operational and sales training, including how-to serve customers and
how to use the technology and other outsourced services to perform
customer transactions - is intended for bank frontline tellers and
branch personnel.
Last year, NMP acquired a US-based banking client which has some
1,100 frontline staff in some 300 branches. This was a larger number
of staff and branches than NMP had been providing training for - but
this contract was indicative of NMP partnering with increasingly
larger banks.
Foreseeing that it could be training over 50,000 learners within the
next two to three years, NMP realized that it needed to use the
latest online learning delivery technologies - and put in place a
scalable model for its training program.
This prompted it to look for a technology partner - and its
exhaustive selection process led NMP to Docebo, the global
E-Learning Software-as-a-Service (SaaS) solutions provider.
'Our clients are United States' financial institutions. They're
highly regulated and sensitive to the economy,' said Mario Marin,
NMP's Chief Operating Officer and Chief Financial Officer. 'So
information security is vital for everyone we deal with.
'We need to prove to them that the LMS provider we select can keep
all the training content and the learners' information secure. We
also need to be able to show that no information about the client
ends up on the LMS provider's database.
'In Docebo's case, not only are we able to prove this but we can
also point to Docebo's impressive US-based client list to give the
company added credibility with our clients.'
It's early days so far, with just the first 1,000 users on the
system. Typically, these users are field personnel, such as tellers,
head tellers and branch managers, although some are personal
bankers, regional managers and commercial sales executives.
Mario commented: 'Docebo is easy to work with - and we see our
relationship as being partners, rather than as a client-and-vendor,
and we very much want it to be a win-win relationship.
'We believe that the Docebo LMS has a great deal of value to add to
NMP's operations. The Docebo platform and support services are
important components in our future training operations and have much
to offer our client financial institutions. '
Based in Atlanta, Georgia, in the USA,
New Market Partners (NMP) is
a program services company, focusing on the bank channel. Formed in
the early years of this century, NMP works with banks and credit
unions, in the United States of America, to launch and market new
products to help these organizations develop new revenue streams. In
particular, NMP helps banks add services that fall under the
category of alternative financial services. Typically, this refers
to cash-based or immediate payment services – and, now, to mobile
and digital banking services that were, traditionally, unavailable
as part of a bank product suite.
About Docebo
Docebo is a worldwide, and is sold in more than 65 countries around
the world. The Docebo LMS disruptive Cloud E-Learning solutions
provider that is revolutionizing the online training market with its
Software as a Service Learning Management System. Established in
2005, Docebo has over 28,000 installations offers an enterprise
solution for mid-sized to large organizations. Customers benefit
from Docebo solutions thanks to a scalable pricing model, a third
party integration (via API), and reliable service available 24/7 to
further enhance the user experience.